Waiting for over a month for delivery and now suddenly refunded - Consumer Complaint for MAKRO - Head Office

I placed a order MAK2589803 on the 8th of June 2020. I waited 7-14 working days but without delivery I followed up. Same story.... at courier, dispatched... NO COMMUNICATION from Makro. then I received a phone call that asked if I am happy with my delivery??? What delivery. After another two weeks I followed up. It is definetely packed and on its way. then on the tracking it say delivery is done(see pic). Then yesterday a month later I receive email invoice for refund!!!!!(see pic) I phoned again and was cut off(11 min) and again without any clear answer. dispatched yesterday!!!! really!!! and then was cut off again!!(12min)