No Update/ They will keep your money - Consumer Complaint for Converge ICT Solutions Inc.

I applied for connection last month October 14. But I was advised that converge doesnt have connection on my area. So I opted for refund. Its been more than a month now and I spoke with 3 or more people telling me that the refund has been requested. Php4,000 shouldnt be a big money for converge, so why hold it? Why require an initial payment if you know that some areas cannot have your services?