173238585149 Overdue for RTO Not Returned - Consumer Complaint for LBC - Head Office

I have been waiting for updates regarding this shipment 173238585149 that has been marked as RTO last December 2019. I keep on making followups from the Origin Branch LBC JCenter Mall Mandaue, on your facebook page the status of this. I even emailed the mandaue lbc team and your customer care, but no actions taken. Until today when I checked your facebook page and post a comment the status of this, and the support told me that this has been disposed last September 2020, why was that??? Are my requests not enough?? I need my money back!!! Attached here is my email last June 2020 to the mandaue team and your customer care. Please take actions on this complain asap!!!!!!!!!!!