NO CONNECTIVITY SINCE TYPHOON ULYSSES BUT PAID EVEN WITHOUT CONNECTIVITY I NEED REFUND for NOVEMBER - Consumer Complaint for Converge ICT Solutions Inc.

Our converge account at Misericordia street Naga city in my name Evita JImenez (addresss: 39 Misericordia street Naga City has lost connectivity since typhoon Ulysses in November 2020. But I paid the November bill. I went to the Converge office many times since I am senior citizen and with Covid 19 I was not given priority and only when I forced my way to enter I met the in charge who took down my complaint and promised repair and refund. December 2 2020 but until now no action. NO WIFI at our house. I am now in Manila with wifi access PLDT but going back next week!I also complained with the committee on consumer rigts LGU Naga but still no action. The committee said that they would look into the matter. Please take action