Ive been in contact with this person on 25 April 2021,
Jabulile Tshabalala
Title: Credit Controller
Subscriber Collections
Credit & Risk
Explaining my situation on the 1st email. After that she doesn't respond to my mails and I don't have a contact number for her. My problem, I had a corporate account (work phone). The company then put it on my name and I've been using the corporate account number to pay for my other Vodacom accounts.
I have just recently found out that I have a R8000 credit on this corporate account and I requested the funds be allocated to my fibre account as I was advised that I'm R6000 in arears.
Jabulile Tshabalala advised that the money cant be allocated and that I should make an arrangement to pay the R6000. She also advised that the R8000 credit will be used for my cellphone account and I will only start paying it again after year. That doesn't make sense to me.
Is there someone who can attend to this query please.