BAD service by noz - Consumer Complaint for PEP STORES

i was in pep-cell nelspruit promenade... i help by a lady called noz something like thatshe was standing next to a guy called thabo to ask about my parcel because 7 days gone but i haven't received my pin to collect, i tracked my parcel only to find out that it arrived on 27 November 2020 to pep-cell nelspruit promenade and today it 01.12.2020 when i address the issue to the lady she said shes working on pep cell not paxi its not her responsibility to ask what happen, and she even mention that i have drama when i said i already called the head office, she treat me so bad in front of other customers.... plz address the issue