I have made a call in October 2020 to cancel a contract as I can not afford to pay for the contract and it has ended I was told it need a 30day period it will be close you don't need to pay another month. I called in again November 2020
to find out if it has been canceled I am told no it is gone to the back office in 14 days it will be resolved I called back in December2020 the guy tells me your account is in arrears and he can't do anything on his side and I paid on the 2nd December 2020 the next payment due was 11 January 2021. I asked to speak to a supervisor he said due to covid they can not come to his desk he will log a call I will get a call back in 2 days. weeks have went past and I got no call from a supervisor. It is testing time people in a panic to keep food on their tables and their homes running and vodacom refuses to help by doing what they are suppose to and simply giving a customer service,i am so disgusted with their service I feel like I shouldn't even use this network.
Kindly assist as I desperately need help with this matter.