My balikbayan box pick up in my house at Aljunied Crescent Singapore last October 7 2020 by LBC Lucky Plaza but until today not reach family from Tarlac.
I follow up many times in Lucky Plaza agent cel no. 8125 7047 but neglected and no answer. After 28days I texted "Why LBC STAFF no follow-up? she replied She will follow-up but until today she cannot answer me where is my balikbayan box. Today Nov. 16 2020) I called hotline 800-101-2708 but the customer service told me they do not have record of my tracking no. 44200000014409. My bad experinced to LBC Lucky Plaza is unforgetable and nightmare. Please take action.
balikbayan box missing - Consumer Complaint for LBC - Head Office
RECIPIENT
LBC - Head OfficeReply by Millet cabrera on 2 December, 2020
Comment My 2 balikbayan boxes were picked up in Yew Tee last 10-Nov-2020. The other box was received in Phil warehouse 30th-Nov-2020 but the other box status still at Singapore warehouse. I called LBC hotline twice but they can’t give any information. I went to Lucky Plaza to check, unfortunately they do not have clear answer. They do not know where is the physical box. It’s almost 1 month now and still the status of the box is in Singapore warehouse.
I pray that the box was not stolen.
It is our hard earned money. We are separated with our family to give them some comfort in life. But, LBC do not have any concern to their customers.
Please is there anyone who can advise what government agency In Singapore who can help us to address this issue. We need to stop this. We pay LBC to get the things we have for our love ones.
I pray that the box was not stolen.
It is our hard earned money. We are separated with our family to give them some comfort in life. But, LBC do not have any concern to their customers.
Please is there anyone who can advise what government agency In Singapore who can help us to address this issue. We need to stop this. We pay LBC to get the things we have for our love ones.
COMPLAINT #8606 - Delivery Issues