Delivery Problems - Consumer Complaint for LBC - Head Office

I order in lazada a product and it cost 914 includes the payment in the lbc. I was confused... they message me that "Gud day mam/sir. Please claim y0ur parcel/package/docs ASAP here at LBC Maasin Delivery wareh0use,located at l0udie bldg.,kabar0y st,brgy abgao maasin city. We cann0t proceed on the delivery due to address is already out of our delivery z0ne. Thank u and godbless" so i go to the city and get it in the warehouse. But all of the sudden after i get the parcel i saw in it that its a door to door but they didn't deliver it. And they want me to get it ASAP?! if its not important i won't get it tbh. I paid for the fees but why they make us fool?! And the worst is after i get the parcel they message me that they will deliver my parcel knowing that i already get it. Or its just part of their trick for them on their laziness. I hope it will have a good inprovement of the deliveries. Thank you