RTS w/ only 1 day. - Consumer Complaint for J&T Express Philippines

Hi. I want to file a complaint againts J&T Dumaguete City. I was called last weekend for my package (COD). I already told the driver that I will claim it early the following week since I am not around during the weekend because of family reasons. When the time I was about to claim my package in their office, they told me that they already sent it to sender by sunday. I hope you would give us (customers) adequate time to claim our package and not just 1 day allowance (LBC has a leeway of 10 days so most of us from the provinces salute their services). This is a COVID time and people are encouraged to minimize going out in public. And also they did'nt warn us that they only allow 1 day to claim our package and this in on a weekend. I hope this issue reaches the admin of J&T. Thank you.