Poor Handling in operation and no manager on duty to resolved customer complaint - Consumer Complaint for Puregold - Head Office

September 5,2020 6:08 pm(time of my receipt) we all know that puregold are in the row of service industry. nadismaya ako sa service ng Puregold Masiit Calauan Laguna because sobrang tagal namin sa pila ng cashier (137 Rose ann ) kasi po meron palang pinapunch na iba-ibang orders or scattered orders na i found out that yun po yung mga pa bili sa staff ng puregold (JIYCO print in shirt) kaya sobrang tagal. Nakakapagod po tumayo in an hour para pumila samantalang sa ibang counter is continious lang sa pila .Sa sobrang tagal nagpunta po ako sa customer service desk to reach out yun nangyayari dahil wala naman naka on floor like manager on duty to supervise and see whats happening in the store operation.but sadly after i reached it out to the personnel in the CS desk(girl in red vest) was not able to resolved our complaint.in short wala siyang ginawa instead siniraan nya p yung kahera na mabagal daw talaga kc bagong hire na kahit hindi naman talaga mabagal si kahera kundi mali yung sistema nila s operation.Dapat sana nagkaron cla ng sariling pos para sa punch ng mga take out orders hindi yung kaming customer sa physical-store is hindi na naaasikaso ng maayos. Pati yung manager on duty wala sa operation tapos yung customer service desk wala din resolution. Gabi na nung natapos kami sa counter. Until tinanong nalang namin if nasan c manager kc gusto namin cya makausap para aware cya sa operation niya.ending is naghintay na naman kami ng matagal ang sabi ng staff is my ginagawa daw yung manager kesho ayaw nila ibigay name nila at yung name ng manager. Ayaw nila ibigay name nila . Sana if complaint dapat i-prioritized nila hanggang inabot kami until closing ng puregold saka lang nagpakita. Worst management! So disappointed!!! Compared sa ibang branch ng puregold .Sana ma aksyonan po ito. Ty