Your registered phone numbers are all inaccessible at the moment... - Consumer Complaint for Eternal Plans Incorporated - Head Office

I am Florna Hazel V. Millares a pension plan holder whose contract (#0000033378) matured last June 1, 2020. I went to the main office of Eternal Plans, Inc. last July 20, 2020 to submit the necessary documents/requirements and though nobody was at the Claims Dept/Division, Mr. Regie Santos received my papers on behalf of a certain Ms. Abby Rodriguez who was in charge of accepting the necessary documents, this was according to Mr. Santos who also told me that he will forward my papers to her when she reports for work. Unfortunately I lacked one document, the Letter of Intent but Mr. Santos called on July 24, 2020 informing me that I needed to submit or send one and so I did through LBC. A certain Mr. R. Bondos received my shipment with tracking #126964988232 last August 5, 2020. Now, the problem is, I would want to know or be updated of the status of my insurance claim but Eternal's office phone numbers (all 7 lines) are inaccessible at the moment. I have been trying to call since the start of September just to know if my papers have reached the right hands but I have not been able to connect or to have the answers. Eternal Plans Inc. people, please have your phone numbers checked and be accessed by people who are in dire need of answers.
I am so sorry I had to file this complaint because I remember the time I went to the main office to submit my papers, the guards didn't want to receive andthat they said, the Eternal Plans Claims Division was not in operation yet because of the pandemic and so my husband had to intervene just so my papers had to be received. I am from the province (Laguna) and I am a teacher whose work is from Monday to Friday, 8:00-4:00 pm. I think it will be good to know that at least my claim papers have been moving or that I need to wait for some more months for it to be released. I really need some answers here so please Eternal Plans, Inc. main office, let your phone numbers work because many people want answers to their inquiries.

Thank you in advance for your answer. Willing to wait for answers. God bless you.

F. Hazel V. Millares
Pension Plan Holder
Contract#0000033378
12/14/2009
Maturity Date: June 1, 2020
Plan type: Pension-TQP