Disgusting Customer Service - Consumer Complaint for PEP STORES

On the 16th of June 2020 I went to pep store in balfour park mall to exchange shoes for a small size that had bought for my baby. The customer service I got there was stinking. I was disgusted to the core on how business is conducted. As I was explaining why I want an exchange the security guy who neglected his duties by the door, came and fought me. He then instructed all staff members not to help me. I asked him why is he doing that before he gets to understand my reasons why I'm there. I then requested to talk to a store manager I was told the manager is off. Unfortunately I left the store without getting the right size