2 WEEKS DELAYED NO MOVEMENT. - Consumer Complaint for LBC - Head Office

My package with tracking number 81133122994 was shipped before august 15 and up to now i still don’t have it and when i check your website there’s still no movement on your part! And whenever i call your hotline or send a message on your freaking facebook page they always tell the same thing “WE WILL ESCALATE YOUR CONCERN TO THE ASSIGNED TEAM” you have a very useless assigned team! u need that soon