Controlling total of customers in Store during Covid-19 - Consumer Complaint for Clicks Store - Head Office



SENDER
Francina Christina De Vries (Christa)
Hi
I want to call this a suggestion rather than a complaint for the shop “Ferndale on Replublic, Randburg.

Now during Covid-19 the store is using a PEG system to allow only a certain total of people in the store. A PEG in the basket is sprayed with disinfectant, and then the customer has to take a PEG when entering and drop it off when leaving the store.
This is highly undesirable especially if the customer is older than 60, like in my case. On a few occasions the PEG was covered in a piece of paper because I did not want to touch the PEG. If the PEG is sprayed in the basket, there is still one side of the PEG which is not sprayed on.

In stead of complaining about this I rather want to give a suggestion.

Please get 2 baskets and NAME it clearly, ie. IN and OUT.
When a customer enters the shop, the attendant controlling this, can put the PEG from the OUT basket into the IN basket.
When the customer leaves the shop, the attendant can take a PEG from the IN basket and put it in the OUT basket.
In this case customers do not need to touch the PEG and the total of customers in the shop can be controlled.

Trust you find the suggestion acceptable.

Kind Regards

Christa De Vries
082 898 7091

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COMPLAINT #3789 - Customer Service Issues
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