bought buy 1 take 1 promo no discount for pwd - Consumer Complaint for Shakeys

I went to your sm legaspi city branch to looked for my supercard which i used last october 26,2020 which i forgot to get from the waiter who serve me. i was told that i can no longer have a duplicate card although it was already registered to your website. the manager instead gave me another supercard but with a price of 100. so i dine in a buddy pack and then i take out the pizza for the buy one take one. the discount was on the dine in and no discount for the pizza. the explanation was i already used the discount in the dine in thats why the computer do not accept the second transaction. with this may i know the policy for giving discounts ob senior citizen and pwd since i believed there are lapses in your part. likewise we were not aware of the 50% didcount promo after 6 pm. the branch did not inform us yesterday