Help please - Consumer Complaint for OK Furniture - Head Office

HEY MY NAME IS DAKALO MATSHINGE I BOUGHT LAPTOP AT YOUR STORE(OK STORE) AND AFTER I FOUND THAT IT HAVE A PROBLEM OF BETTERY SO I TAKE TO YOUR STORE WHERE I BOUGHT IT SO NW ITS ALMOST A MONTHS NOW SINCE FIRST OCTOBER WITHOUT ANY INFORMATION SO GUYS AM TIED NOW .I TRIED TO GO TO THE OK AGAIN TO COMPLAIN THEY DIDN'T EVEN GAVE ME ANSWER NOW I THINK TOO MACH,I BOUGHT IT AT LEBOWAKGOMO NEXT TO SHOPRITE SHOP SO PLEASE HELP ME WE HAVE TO WRITE EXAMS NOW...