I have other screenshots by the way.
My gosh. Since the app was launched at Lipa Batangas, I have downloaded and have been using it ever since. I have preached and preached to my friends about this frickin app. I even convinced them to subscribe to a PRO Account!
All because I was so pleased with how professional and awesome the riders and vendors were. BUT OH MY GOSH IS YOUR AFTERSALES A MESS!!!!!!
I DON'T EVEN CARE ANYMORE ABOUT THE WASTED FOOD AND MONEY! What irks me is how your aftersales team treated my case. How dare they end the chat/conversation without resolution! Thank goodness the rider was still very accommodating and helpful! OTHERWISE, YOU CAN EXPECT THIS COMPLAINT TO BE FILED ACROSS ALL CONCERNED GOVERNMENT AGENCIES.
I have and loved the app because it's perfect for people like me who just don't have the time.
To the point where even if I have missing items on my order, or the delivery was late, or the packaging was horrible and had my food spill all over the place, I leave 5-star reviews and continue to use the app.
I don't mind if the delivery fee has gone up from the launch. I STILL PREACH ABOUT IT!
It's crazy to think that a food service/food delivery app is not well prepared or equipped with guidelines or alternatives for cases where its obvious location settings were at fault.
I was empathetic towards the rider and support team but no consideration for the inconvenience I experienced.
I placed my order via the app and have set my location to my office address. Even though it normally adjusts automatically, I did it anyway.
I got a prompt that my order was taking a while and that there's gonna be a delay. I didn't mind for as long as it came.
When I received the call from the rider, I asked him to leave my order at the school custodian since I paid thru GCash.
Then he said he was at my residential address. I WASH SHOCKED and checked my order to find that it was set to my residential address.
I expressed my sincerest apologies and asked if he could deliver it to my office. I would happily compensate him for his troubles even though I WAS SURE I MADE THE CHANGE ON LOCATION.
Sadly, due to the order-delivery process, the situation made it IMPOSSIBLE!
I reached out to your help center to get your so-called "quality service?"
I felt bad for the rider and just had him leave my order at our doorstep since the aftersales left us no other choice and even closed the conversation without resolution.
WASTED TIME, MONEY AND GOOD FOOD!