some collection centers acting like rouges - Consumer Complaint for Courts Jamaica Limited Contact

After fulfilling the arrangements with representatives of the company so as to avoid repossession of item, the collection agent responsible for the account made a decision to still collect item without notifying the customer. Customer has made extra efforts to meet the stated demands over a 4 months period and was never told their was a issue that would cause the item to be repossessed. Company represent is saying customer shouldn't have believed what the other agent had said or agreed on such arrangements.