We recently bought a new bath at CTM's Menlyn branch. We would like to point out three things here:
1) Possible design error of the specific bath of which CTM must take note, in order to consequently also pass it on to its manufacturers. We bought the make and model: ELLE SHOWER BATH, WHITE, DROP-IN, ACRYLIC, LEFT HAND, 1700mm. Purchase amount was R 4699.90
For that price, one would expect a much more durable and firm bath, but we were quite surprised to have to find out, it is only made of a thin plastic type of material, which with the first attempt by the plumber to install it, it cracked. (CTM takes no responsibility and does not replace it). With the installation of the second bath, it was again noticeable that there is always water in the middle of the bath and does not flow out. We then had to install the bath at an oblique angle so that the water could drain out. The drop that did work was about 5 cm. Seems very comical of course to have to install a bath at an angle to work properly.
2) Sale of other inferior products: With the new bath that one buys, you need additional accessories, such as the outflow, trap and the overflow. At CTM you can only buy it in a set and when you start installing it you first realize that everything is made of plastic and with the slightest attempt to tighten it, will strip the plastic screw thread of the overflow. Which means you just have to go and buy better products.
3) Then we also want to complain about the service we received at the relevant branch, or rather ask: “What service”. You will only be helped if you stand in line at the pay point, (Like at a fast food restaurant). If you approach any staff member who seems to be helping on the floor, they evade you by slipping into the nearest store or pretend they'll help you and just to never come back.