Refuse entrance to Vodacom store together with my son - Consumer Complaint for Vodacom - Head Office



SENDER
GB (Doline) van Onselen
I visited Centurion Mall Vodacom store yesterday afternoon to transfer my 1 cellphone number to my son. They refused that I and my son enter the store together. I was informed I can go in first and finish my business and go out and then my son can enter the store. This was the most humiliated experience I ever had. There were about 8 consultants in the store and about 3 clients. I was firstly assisted my Tim and I insisted to speak to the store manager. Then a guy named Francois came and not even following social distance (less than a metre) informed that we cannot enter the store together. I was informed "This is Covid rules from Vodacom Head Office". I left as I will not be treated that way. I understand the social distancing as I am a Compliance Officer for Covid-19 and manager at a large bank. If they informed me it is fine to enter together but we just need to be separate a metre at the sales consultant I would have accepted that but to treat my so bad I will not accept. We went to other service providers to get brochures of what they are offering and I am looking at changing my service provider after 23 years of being a client of Vodacom. On our way to the parking lot my son noticed that 3 Vodacom colleagues entered the store close together with each other and the lady's mask was under her chin. What are Vodacom's rules protocols they now follow? We at the banking industry are very strict with the Covid rules and will never chase customers away like your store did yesterday. I will be severely disciplined should my Head Office receive a complaint of this nature. I want to know "DOES VODACOM WANT CLIENTS"? There are other service providers who will gladly accept me as client.
Comment
COMPLAINT #10484 - Other Issues
Required to inform you about complaint approval (or reject).
We will not publish your email.