Ridiculous proposal to replace a faulty Philips Air Fryer - Consumer Complaint for MAKRO - Head Office

I purchased a Philips Avance XL air fryer a couple of months ago. They were on a promotion and I paid R2999.00. The fan part stopped working after about 10 uses. I returned it to Makro Pietermaritzburg which is a 45 minute round trip. While this was not ideal i understand that Makro is only selling products on behalf of other companies and that they are not to blame for a faulty unit. I received and SMS earlier this week telling me that my replacement product was ready for collection. I also receive a phone call informing me of the same, at that stage I was pretty impressed with the service. I made the trip again this morning to collect. At the service counter I started becoming agitated when I was told that the product was not there but that I would get a voucher for my R2999.00 and could go and get another one. I aid to the lady that this was possible a problem as what if the air fryer was either not available or that it was a different price. She assured me that she had check and that it was available at the same price. When getting to the shelves I became annoyed as she had clearly lied through her teeth as not only was the same item not in stock, but there were no air fryers at the same price, unacceptable lie. I returned to the service counter and was accompanied to the shelves. The assistant saw the problem and went to consult the sales representative. I was then given a ridiculous suggestion. There was the same size fryer but the essential model, which is a lower model than the avance for R3999.00, he said that he could however help me and that I could purchase this for R3699.00. This is totally unacceptable, I have to pay R700.00 in and take a cheaper model, I was shocked at the mere suggestion, this is not only appalling service and training, but also a clear attempt to try and cheat me out of what should have happened and a clear violation of the CPA. He then wanted to send me away with only my voucher and said he would contact me once he found a solution. I demanded a copy of the paperwork and insisted that he get the same model delivered to me at my residence and if this was not available immediately that it be at the bare minimum replaced with a better model. I am extremely disappointed in Makro service and want this issue to be resolved speedily. I am a regular customer at Makro (Card No 08002290). I however used my wife's card to purchase this item (No 08108066) as I never had mne with me at the time of purchase. The unique ref No is 0096440824092020.