Pending Installation - Consumer Complaint for Converge ICT Solutions Inc.

We sent emails no response and when we call, we always get the same answers. We do always check the status on the site, it's still schedule for installation! We spoke to several agents, unfortunately they work in a different area. Now the last agent we spoke who's handling the Mexico area, helped us to check the possible date of installation and she told us there's no available port in our area. On the 11th of May once we sent all the requirements, the status then was "Port Reservation", until we get an update and made a payment, everything was smooth. On the status, we need to make a payment asap to secure our reserved port. We have been told after we made a payment, they will do the survey and someone needs to be in the house just to make sure because after 2 or possible 3days they'll do the installation. So, today we were told no port available and it is impossible to do the installation! Why ask for the payment if they cannot provide service? We're now unable to work for 3weeks because of misleading info/update. Either they will expand or look for available box to give us service!