Good day
I had an Ackerman's bag I gave in at the parcel counter (15 May 2021). I was given back the wrong parcel. when I went back the next day (16 May 2021), my parcel was nowhere to be found and I was told to wait and see if the person the parcel was given to will return it. I was furious that this happened as I needed that parcel as a gift to a birthday party at 12pm that day. I was then also told that the number my parcel was placed at they not using when I know for a fact that was the number given to me. The ladies at the store said that they would need to find out from their manager how to proceed. The manager would however only be back on 18 May 2021, hence I am now filing this complaint to ensure that the manager receives it. I am really very upset with this. The value of the content in that bag was R270.
The PEP store was the Metlife Plaza PEP store in Port Elizabeth. I spoke to Portia. I would appreciate it that the manager contacts me asap to have this resolved. Thanks Geraldine