I tried calling their customer care hotline 86670848 at least 5 times with at 2 days interval to follow-up with an internet connection problem. The reason for the series of follow-ups because the way their customer experience representatives will handle your concern is like parrots saying the same answers as if they are reading a manual and treating each call as one and the same. Remember, in 5 times that I called, I was able to talk to different people but the way they handled and conversed were exactly the same. I mean almost word for word. They will tell me that to wait for 2-3 minutes because they will make a report and then later they will tell you that they have forwarded already the report or escalated it. Further will reassure your that within 24-48 hours your problem will be resolved - Lo and behold it's already 10 days but until now nothing has happened. You have to be fair to your customers. I am not sure if Converge ICT is just trying to outsource their customer service but I am telling your, they are not doing a good job which will defintely affect the image of the company. As soon as the new Telco will start operating by March, I just hope and pray that your existing customers that are unsatisfied because you treat them unfairly will not transfer. Remember, 1 unhappy customer could share 10-20 more people of the bad experience/s they have from you. Think of the multiplier effect. I hope you will change and improve. My complaint ticket reference # is 004438979.