I purchased a new lounge suite from Bradlows Bloemfontein.We chose the one we liked and the sales consultant informed me that it will be delivered from the Welkom Store.The deal was done and I paid my deposit.
When we received delivery the following day and, they delivered demo stock/floor stock to us. It was torned, dirty and scratched (Photos to proof). I immediately informed the sales consultant and she said that the price we paid R15999.95 was for demo stock.It was never written on the price card as demo stock, and she never informed us that it is demo stock. No where on the purchase documents was it stipulated that it is demo stock.
She informed me to speak to the manager, Jacques.
He said he was not aware off it, and told me there is no where in SA stock off that specific lounge suite.
He said that he can get agents to repair it for us, and he will inform us. Since today nobody gave me feedback.
We are paying alot for the lounge, and expected a new one the day I purchased it, but instead we got a second hand lounge.
The sales consultants was not honest with us when the sales was done.
I would appreciate feedback and a solution.