My name is Getty Tau. I bought a Sorento dining room suit from Bradlows in Midrand,inclusive of the delivery fee, the cost was R12 849.95 on the 06/06/2020. My furniture was delivered but the table had no legs, only the table top and chairs delivered on the 10 June 2020. We contacted Raymond (Consultant/Salesperson at the shop) the same day of delivery when we noticed there were NO legs delivered. He logged a call but nothing happened todate. We visited the store 3 times already without any tangible help other than being told the call has been logged.The shop has made so many escalations of this matter (to the warehouse and the complaints dept, with no response.It's almost a month now sitting with incomplete goods that we can't use. I'm really not happy with the service we are getting from Bradlows and need this issue resolved urgently. I feel that my rights as a consumer have been violated and that Bradlows isn't taking their customers seriously. Please send the table legs as I don't owe you a cent. I need feedback urgently on how and when this issue will be resolved.
Thank you