Ive already complained many times, but their representative actually had the urge to reply to my review as if she is right.
I have been away all december, and have been using the flat for only 15 days, and suddenly BUGS EVERYWHERE. Usually pest control services give a 90 days warranty, but i highly doubt a company like twinkle have done a pest control, seeing I saw the flat at first looking like a zoo, but was fooled by the masks the agents put on. ( Ive got videos ).
Kitchen sink has leakage, maintenance came, yet leakage only got worst.
Their very bright agent was telling me i should have checked everything before even accepting to take the flat, as If i should have told the agent hold on for an hour I need to try the heater and take a shower ( heater took them 5 times to get fixed ) , or hey agent give me an hour to try and do the dishes , you know, just to see any leakage.
LAck of unprofessionalism is what twinkle real estate is good at.
Ive been trying to reply on the review site, yet taking me here.
Hope everyone gets to read our struggle, and contact me if you need any video and proof.
thank you
BAD - Consumer Complaint for TWINKLE REAL ESTATE BROKER
RECIPIENT
TWINKLE REAL ESTATE BROKERReply by twinkle real estate on 10 June, 2020
as per the handover sheet signed by the tenant which states that he had received the unit in an good condition , pertaining to the other things once the handover of the unit is done we had given 10 days to check rest of the issues and all the issued has been solved.If any issues arises during contract period and as per the contract minor maintenance on the tenants part but this tenant denying to pay and complaining that we had not resolved the issues .
its between the owner and the tenant to take care of maintenance after the tenancy contract has been signed and the tenant has been moved into the unit.
thanks
twinkle real estate.
its between the owner and the tenant to take care of maintenance after the tenancy contract has been signed and the tenant has been moved into the unit.
thanks
twinkle real estate.
Reply by Gilbert Raffoul on 13 December, 2020
Comment You are a liar. Your handover list did not include cleaning done - yet you wanted me to clean the apartment.
You agreed for 125 AED pest control then demanded 150, but since i had the screenshot like the good company you are you had to agree.
You are the worst agency and my duty now is to post reviews along with all the videos and chats i have EVERYWHERE.
You agreed for 125 AED pest control then demanded 150, but since i had the screenshot like the good company you are you had to agree.
You are the worst agency and my duty now is to post reviews along with all the videos and chats i have EVERYWHERE.
COMPLAINT #2494 - Customer Service Issues