I would strongly suggest no one to deal with this agency, but for our sack as expats, don’t fall into that trap. I have already reviewed them back when they handed over the apartment to me, with all the flaws, mosquitos, flies, dirt, powder (with videos) and here I am reviewing that agency again when handing over the apartment back to them. They will literally try to rip you off each dime you pay as deposit, they will change their quotations, their agent took me to an unfurnished when I needed FURNISHE, he changed location and took me to a ZOO studio without cleaning. When handover, their office agent told me on whatsapp they will deduct pest control 125 AED then changed and said 150, , I sent her screenshot of her confirmation on 125,she naturally stopped replying. When handover, the agency asked me to speak to owner, well as the owner told me speak to agency. DLD told me my relation is with the agency, their agent (HARSHA) of course denied saying wrong information as if DLD would lie at us ( Screenshot available). Safe to mention that I have taken the apartment in December 2019 and had maintenance people still visiting till March 2020 for leakages and issues they were not qualified enough to fix. Harsha also changed the prices of the pest control twice then stopped replying when I had screenshot of her confirmation. She went too low by begging me one time to remove my reviews about her as her points are dropping, revealing her poor performance. Everything I have is is on video, with screenshots of chats, emails and pictures; from the minute I took the apartment to the minute I handed it over back. Please reach out to me, I will share everything with you before you try to contract with them, they will turn your life into living hell. On top of that, they take your deposit CASH but would refund it by cheque or bank transfer, which takes times first PLUs Harsha lied by saying the bank is in a mall 5 minutes away, for me to accept it, turns out its not, then she says I can go cash it over the counter, turns out this bank has stopped cashing cheques EVER SINCE PANDEMIC STARTED AND THEY KNEW.
Please refer to the below links to see how they rip people off every time
https://www.yello.ae/company/103090/twinkle-real-estate-broker/reviews
https://www.yello.ae/company/103090/twinkle-real-estate-broker
Funny that literally more than 10 people share the same opinion in the reviews, yet HARSHA still has the decency to go and reply to their reviews as if everyone is wrong and they are only right. And god knows she haven’t begged on WhatsApp to remove the review as her points are going down as she begged me, in the picture attached below