JOH JOH JOH.. No Customer SKILLS - Consumer Complaint for Bradlows - Head Office



SENDER
Gillian
As seen in the photo this XTREMELY BUSY lady half heartedly greets me after finishing her chat with a colleague. I tell her what I'm looking for and she says: GO LOOK, seriously!! Great customer etiquette I tell you. Here I am ready to unpack my hard earned money in CASH on an item I want and deserve and have been longing to buy myself and she is more perturbed with her coffee and her cellphone. In this period we should be ready and willing to help all customers for a sale, not just those you feel like helping. The best is as I walk around the shop, I see her casually walk to her desk with her very IMPORTANT cup of coffee. Not 1 minute later she is at the door again on her.. YES, her cellphone. To top it all, on my way out the door a lady walks in and immediately 2 sales ladies start assisting her by shouting through the shop discussing what she is looking for etc. I'm no racist or ever want to think that way, we are all eqaul.. Or so I thought! I feel like I was racially discriminated against today and ONLY because of the incident when I was leaving. Before that I took my HORRIBLE experience as she obviously gets a set salary and just doesn't care if I'm spending or not cause she gets paid so A sale or NO sale, who cares!! Makes you wonder, then I leave and this is after I've been to Lewis, I then head into OK Furniture and what a difference in customer service, I wonder if the OWNER if Grahamstown Bradlows cares what these people do there. Small town, only 3 really good places to buy furniture YET they obviously have enough business.. They don't need mine. SAD I tell, so sad. Maybe another lockdown will wake them up?
Customer Service Issues Photo

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COMPLAINT #9784 - Customer Service Issues
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