Rude rider mislead a customer - Consumer Complaint for J&T Express Philippines



SENDER
Gina Mae Marcelo
Hi,

I had a parcel yesterday that was out for delivery. I texted the driver so I can meet him as we won't be home the whole day up until the next day. I dont want my parcel to be returned so i did my best to reach out to him to meet him anywhere just to get my parcel. But this rider made me look like a fool and told me that he left the parcel as it won't fit in his motorcycle or whatever. Assuming that it wont fit it means he never bring it with him from the warehouse. So I asked him the warehouse address and that I will pick it up myself. He provided me just a landmark and even asked me what time I will pick it up. I responded and really looked for their warehouse and just to find out that he brought it with him. When I talked to him over the phone I never heard him saying sorry and even rudely asked me what to do then. I really wanted to teach this rude driver a lesson. If we will let it pass, he will think that he can do it the next time. We've been getting many deliveries already and even meet up with the driver if we are not home but this rider is really arrogant!!!! I had my knee surgery and having this shoes which I ordered from Celin gave me hope that I can again wear rubber shoes and not always those rubber slip ons. I have our text messages attached with explanation. hope you can help me please reach this to the proper department. Thank you so much and god bless us.
Comment
COMPLAINT #11515 - Service Issues
Required to inform you about complaint approval (or reject).
We will not publish your email.