No refund - Consumer Complaint for FoodPanda - Head Office

I ordered 6 coffee and 1 french fries through the app.. i paid via gcash, when the delivery arrived the driver told me order was change because coffee is not available.. i asked about the money i paid for the coffee and he said it will be refunded.. i contacted support and they said 1-3 bz days... Its been more than a week still no refund.. when you follow up they will send you the same exact initial email saying wait 1-3 bz days... Refund processed : February 8,