Miainformation - Consumer Complaint for PLANET FITNESS - HEAD OFFICE

We went to Planet fitness Plattekloof and we spoke to sales person Greg. He explained the deals and we said, we will cancel our current gym membership with their competitors. We activated Discovery Vitality which we will spend more money in order for us to get the benefits of the gym membership. After informing Greg we are ready to come in and do the deal, in turns out that he left out the part whereby we have to pay extra and now we are not happy with the information that was given to us. We feel misled and we have now extra expenses we need to look at without any gym membership. The manager called me to say that your head office has declined the deal that was explained to us, cause of certain incompetent sales people who are hiding behind the fact that gave us the wrong information in the first place. I am taking this matter to the Ombudsman for the misleading information that caused us to make extra debt.