On the 27th of March 2021 I went to Dis-chem Pharmacy at Maponya mall to buy a cough mixture, I was using a medical aid to purchase,the lady that assisted me asked me to produce a proof of identification and a medical aid card, I produced my drivers license then explained to her that the Plan i have with Discovery does not have a Medical aid card its a digital card, however I produced my phone opened the App and showed her my profile from the App.
She wanted me to produce a Membership Certificate and I told her that I don't have it beside my Medical Aid profile is linked with your system, she then transferred me to the Manager, the Manager also wanted me to produce a Membership Certificate, I told the Manager that in this case its not like I'm not producing anything to identify myself but he still denied me the sale of a cough mixture.
I went to Clicks at Maponya with my drivers license and also the discovery App, they sold me the cough mixture.
For the past 2years buying medication at dischem pharmacy using my Medical Aid not at Maponya but Meadowdale, Greystone, Mall of the South and South gate I was never denied to purchase medication.
I'm not a happy customer I would have understood if I didn't produce anything but I tried and still the Manager did not allow me to purchase the cough mixture.
I would like to thank all the shops that allowed me to purchase as for Maponya Mall dischem I'm very disappointed and as a customer I won't buy at dischem anymore especially Maponya mall.
Thank you