Relocation of fibre - Consumer Complaint for Vodacom - Head Office

I completed a request to relocate my fibre on 17 August 2020 to be installed 1 October. The request was approved but till date I have been getting the runaround from Vodacom consultants and no installation has been made. It is now the 7th Oct and still no date when this installation will take place. Calling everyday, emailing and just trying to get answers from Vodacom seems impossible. Please help as this is really urgent! SR200817-593048