Items eaten by rats and refund is taking forever - Consumer Complaint for LBC - Head Office



SENDER
Grace Navarrete
1151201189
- this is my tracking number MY-PH

To start with, my box took more than 30days, was told because of peak season. When my sister received the box, the box was open and the chocolates were distorted and EATEAN BY RATS!!!
Then I was offer 350RM (approx P4000 ) as compensation (partly my fault because I didn't declare the content).Refund was approved Dec 14th, guess what I made 3 follow ups and still have not gotten the refund!!!
Kung para sa inyo maliit na amount un, para samin pinaghirapan namin un at d namin kasalanan na napaka careless ng mga tao nyo at may mga daga kayo sa bodega nyo... At saka ano yun, walang kaung sanitary sa opisina nya para pasukin ng daga ang mga box?

And also take note, ung box ko, may box sa loob, for some reason nawala ung box na un sa loob at ung mga chocolates nakasabog na sa loob reason why the chocolates were deformed, melted and spoiled more!!

Ang tanong ko, Sino nag alis nung box n nasa loob?? At kailan nyo ibibigay ung refund???????



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COMPLAINT #12396 - Delivery Issues
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