Sir,
I had a mishap and my Samsung tablet was badly damaged. I took the tablet to the Vodacom store in the Langeberg Mall in Mosselbay for repairs. The tablet screen was replaced together with some other components at a cost of R3300. 0I collected the tablet on Saturday 1st of May. On Monday 3rd of May, I noticed that the screen was loose. As I am on a farm, i could not return the tablet to the Vodacom store. On Monday evening when I opened the tablet cover, the screen fell out and broke. I returned the tablet to the store on Tuesday 4th May and explained my story. I was told by the manager that he does not believe my story and is of the opinion that I dropped the tablet. I am a man of 59 years old. I am also a business owner for many years and a upstanding citizen in Mosselbay. I have never been told to my face that I am lying. I have been with Vodacom for many years and I demand that tablet be fixed, a new tempered glass be fitted AND a written apology from the said manager. Please respond asap with acknowledgment of this email as well as what the course of action will be.
Kind Regards
G.Singleton
ID 6206275067087
0766977025