Shakeys Retiro Branch Super Poor Customer Service! - Consumer Complaint for Shakeys



SENDER
Guia Dungca
RECIPIENT
Shakeys
We park and dine, since no dine in sa loob. Yung ibang order namin dumating naman, so sabi ni ate na nag assist samin yung pizza nalang kulang. So waiting kame. Until 30 mins na wala padin, so ang sabi namin wait lang kame. Then, napansin na namin na yung mga dumating bago kame is nakaalis na. And nakikita namin na pizza din order nila. So antay pa kame baka andyan na. We try na mag busina nalang since bawal naman pumasok at to follow up nga yung pizza, pero wala pumapansin samin. Then after almost an hour nag decide kame na i move na yung car at pumunta sa medyo harap para mapansin kame. Then nakita kame nung nag assist, labas sya. Sabi namin asan na po yung pizza? Ano na nangyare? Ang sabi nya lang “ay yung pizza” then pasok sya sa store parang sinigaw nya na yung pizza asan na daw. Dahil nawalan nakame gana ang sabi namin refund nalang, then ask again nasan na yung pizza. Wala sila masagot. Means kinalimutan nila yung order namin. Our payment method kasi is card, pero nag bigay nalang sila ng cash na 521 for refund. Yung resibo di binigay kase samin since dipa complete yung order namin. Sana dina maulit yung gantong pangyayare, kasi dalawang beses na to na same branch. Nakakawalang gana. Napakabagal kumilos, pag bill out lang sobrang tagal. Shakeys in front of lourdes church paki ayos po ang serbisyo nyo.
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COMPLAINT #13539 - Customer Service Issues
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