Hanelie Botha contract nr 10632443-6
After trying to cancel my previous 2 contracts telephonically which was almost expiring, your worker convinced me to change to a cheaper option, which comes down to the amount of R144.00 a month.
As it is for my RETARDED CHILD, I specifically asked him to put a CAP on that amount as she can’t manage her phone calls.
Not once was the correct amount debited. It was deducted as follows:
30 June. 223.72
31 July. 223.01
31 Aug. 223.01
30 Sept. 1019.77
30 Oct 698.00.
After numerous unsuccesful phonecalls, visiting you Vodacare with promises to sort it out or get back to me. I spoke on Monday with a Joy, promising getting back within 48 hours...still waiting.
The contract with Vodacom was to cap the amount, which is not done, but either than that, it was explained to me that when I transferred airtime or data to my child via my banking app, you put that money on my bill as well!!!
I ordered the 2 simcards on these numbers, and the one with the number 27637769317 after numerous requests...if I get Vodacom on the line...has not been delivered yet!
As per the Consumer Protection Act of 68 of 2008, par 41 (1) (a) directly or indirectly a false, misleading or deceptive representation a material fact to a consumer...
Therefore as I don’t get any reply or reaction or an attempt to rectify my situation, I am going to give instruction to my bank to capture your debit order to the amount of R144.00 which your are inclined to.
Regards
Hannelie Botha