This was my letter to Converge ICT:
I would like to raise my recurring concern regarding your billing. For the record, I have already emailed this 2 times, and also 2 times have I called your phone office via (045)598-3088. I forgot to take note of the person I have talked over the phone.
July 19, 2019, I received my outstanding balance via text and immediately called the office phone number. I have talked to rbpam***@convergeict.com and explained the details of my payments, and that I should only have the current bill as my outstanding balance. Via email, I have sent details of payment to rbpam***@convergeict.com, on the same day of July 19, 2019 regarding my unposted payment of P1,550, as she requested for the proof of payment. She agreed that the adjustment will be reflected. Again, I am attaching the proof of payment in this email in the amount of P1,550.
July 21, 2019, I received a text that I can get a copy of SOA via website. So I check and view it, and saw that the adjustment discussed during July 19, 2019 was not yet reflected. I called again the phone office and was able to talk to one of Converge representative, I forgot to take note of her name. Raised my issue that I have unposted payment and that my outstanding bill should only be the current bill. She told me that an "unposted payment" is still floating in the system and that this will be adjusted on the next billing. So I paid the current charges in the amount of P2,070, see attached proof of payment. Note that this amount includes the period adjustment of April 1-9, and for the period July 10-August 9, based on the details shown on your SOA.
August 22, 2019, I received a text to view the copy of SOA for the month of August.
a. My recurring concern: Surprised to see that nothing has been done yet with the "unposted payment" of P1,550 even after sending the proof of payments. last July 19, 2019, its already been a month. I am again requesting for the posting of this payment I have made.
b. You are charging me penalty fee, when in fact, based on my proof of payments, I do not have outstanding balance. I am requesting for the reversal of this penalty fee.
c. My outstanding bill should only be (981.51+126.08) P1,107.59. Note that this amount is for the period August 10-31, 2019.
d. Based on the local new in Angeles City, you have agreed to return your cycle to 1st-end of the month. Subscribers who have paid the 9 days adjustment will be credited on their August bill, while those who did not pay the adjustment will receive the regular 1 month bill. I also received this message as text. I have not seen any adjustment on my August 2019 SOA. As I have indicated, in the previous statements, I have paid the period adjustment of April 1-9 last July 21, 2019. Thus, I am requesting for the crediting of my overpayment of April 1-9, 2019.
I have four requests, I hope I have voiced out my concerns clearly and hoping for your immediate assistance.