To whom it may concern,
On the 13th of January 2021 I opened and approved a fiber contract SO210113-354558.
The installation scheduling link wasn't working to allow me to schedule an installation. After phoning 0821904 on a daily basis and installation team was sent to my premises on the 19th of January 2021.
The Vodacom installation team was unable to install fiber to my home as there was no boundary box installed at my premises. They informed me that they can't install without the infrastructure team pulling the fiber to my property.
The infrastructure fiber is a Vodacom fiber and not a third-party fiber. This fiber was installed on every property in the street except mine. I then phoned 0821904 again to explain this situation and request a service call to be logged to have the infrastructure fiber extended to my property.
On the 19th of January, I also logged a request for an interim LTE modem. I received the modem, but have no LTE signal at my property, I only receive 0.5 Mb/s down and upload. SO I am unable to use this feature.
I then called 0821904 on every working day from the 19th of January until the 17th of February, until they scheduled another install on the 20th of February 2021. I canceled all of my weekend plans with my two boys which I can only see every second weekend to accommodate the fiber installation.
The same installation team arrived at my property to tell me that they can't install again without the boundary box and infrastructure fiber that has not been pulled to my property.
How many times should I phone to follow up and log for me to have fiber?
Should I be kissing someone's ass?
Should I beg someone?
I would just like to have fiber internet, please.
Kind Regards,
Francois Kaljee