I was at PEP Hatfield today 15h50.
Two ladies wearing PEP uniforms sitting at a desk in the store, when I asked who the manager was they said they are only visiting the store and do not know☹.
At the tills I think Deliwe said they are not going to put more staff at tills since the rest are taking stock☹
She did not call the manager who stayed in the little office- either the staff are scared or hiding her (or him)
12 people (I counted) in a queue and ONLY 2 tills open☹
I left the store because I did not have hours to spend in queues☹