I previously had a contract, which I cancelled DUE EXPERIENCING TO NUMEROUS ISSUES and then converted the number to pre-paid.
I used the number only to receive messages and then if I need to make calls.
On 8 January 2021, I checked my Airtime balance remaining on the number and there was an amount of R1250.24 left.
I have not used the number and when I tried to use it on 7 April 2021, I discovered that the number no LONGER EXIST.
When I queried this I was told that I the number has been DELETED due to me not using it for 3 months and therefor VODACOM HAS DELETED the number, but that a SMS was send, WHICH I NEVER RECEIVED. I then advised the caller that I have indicated that my NOTIFICATION SETTINGS ARE via CELLPHONE NUMBER AND EMAIL!!!! and that I have NOT RECEIVED a SMS OR EMAIL.
I then requested a FULL REFUND of MY money that was in my account and was TOLD that "Sorry, but you will not be refunded"
This is totally and utterly UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!
That money BELONGS to me and I require a full refund with IMMEDIATE EFFECT.
