I asked to be in November 2020 for the end of December 2020 or beginning of January 2021 to be relocated and sent through the form required and ti date I have not been relocated. I called to ask what I needed to do , I did as instructed by taking the Nokia router and completing the form and emailed it back.
I have called the call center on numerous occasions and to no avail. I just get sent from pillar to post with no concrete answers as to why I am not relocated.
I am paying for a service I am unable to use , I am unable to work or do school work or attend to other important personal matters without fibre and WiFi connection.
All I want and need is for the relocation to take and to be connected.