Failed to Deliver due to "Office closed" - Consumer Complaint for J&T Express Philippines

I looked at J&T website and found out that its operation is 24/7 8am to 5pm delivery service including weekends and holidays, yet my item in shopee indicates "Failed to Deliver due to Office closed".Is the corrier not fulfilling its duty, and just marked my item undelivered? I was expecting it will be delivered before Valentine's day since it was packed and sent by the seller 2 days earlier before Valentine's day.