On the 23rd or January I made an online purchase for a TV to be delivered within 3-10 working days.
On the 8th working day I noticed that my online tracking status had not changed and that tracking was not available so I called into the contact center and was given a complaint reference.
A little while later a lady called me saying that she is from head office and that the Durban warehouse doesn't have stock but Pretoria does and that the TV will be deleivered in another 10 working days as she is waiting for her manager to sign of approval for the courier and she will be in contact to keep me informed.
Today, being the 2nd 10th day for which delivery was promised, I have still not received my TV and furthermore everytime I contact your contact center or your Facebook messenger all I get told is that someone will contact me... Weeks later and this has not happened.
This frustrates me for numerous reasons...
1 - twice now your company has not kept to its word of delivery... I feel betrayed by the poor customer care I've received.
2 - I could have walked in to any store and walked out with a TV the same day... What I thought to be convenient has turned into a nightmare.
3 - I ordered Fibre 2 weeks (10 working days) after purchased the TV and within 1 week (5 working days) I was set up and made and live by 3 different teams... This is terrible service quality bad ethics of not keeping to your word.