Sales agent unresponsive - Consumer Complaint for Converge ICT Solutions Inc.

I have been waiting for 1hr for my turn. I called around 4:54pm and around 5:55pm I was the next customer to be assisted. When I got connected to an agent, he/she was not responding to me. Maybe somehow the agent put the call on mute because its almost 6pm and their shift is about to end.Thank you for nothing