IMPORTANT DOCUMENTS UNDELIVERED AND DISPOSED (NO RTS) - Consumer Complaint for LBC - Head Office

We sent important documents last February 14, 2020 @ LBC MARINA MALL Mactan and it was not delivered to the receiver and was been DISPOSED as per LBC customer service. We are not satisfied with your answer. On behalf of our company we demanded an official statement on WHY it happened? We wanted that any damages done because of our documents wasn't delivered; and NOT even returned to SENDER, our company deserves an official statement and any damages incurred with this incident.