Driver decided to go back with my mattress - Consumer Complaint for Bradlows - Head Office

This is my first time doing business with your store and the only thing I seem to be doing is complain about the service really is this how a client feels when doing business with you guys.Today I was suppose to receive a seal Salvador 152cm reason being the one that I have is not even month old but it already makes terrible noise the driver called and asked if I was at home as they are coming to deliver I told him am not at home but my daughter is home he calls again and I give him direction again he calls but because I was at work I missed his calls when I called him back he did not pick up I get home only to find the old mattress. A angry simply because when am I going to get my bed and who will be home to receive it.