Poor customer service - Consumer Complaint for DIS-CHEM HEAD OFFICE



SENDER
Irene Molebatsi
On the 1/2/2021 I was at Dis-chem loch Logan where I encountered one of the most disgusting customer service ever, amongst the items that I bought there were three lipsticks and the price did not correspond with the one on the shelves but I was told by the cosmetics staff that the price is R9.95 even though on the items itself the price was R29.95. So I get to this cashier Tina Rapolaki till 14 and she scans the item but I notice that the prices are not right and I told her specifically about the lipstick and she says to me in her language "ek nie want hier dit wys die prys " and I said to her if you don't know call someone who might know cause I would assume that the first thing that should pop into her mind would be to call a manager or supervisor for assistance instead she answered me with such arrogance and disrespect, it was as if she is bored and forgot that the very same customers are paying her salary that's how rude she was, and whilst waiting for the price this cashier went
on about how drunk she is going to get and what was irritating the most she was chewing a gum as if she is at the party and her musk was not even properly put on, I mean when we go to a store we expect professionalism not circus and definitely not to hear about your cashiers drunketsness behaviour and staff members like her will cost the store to lose customers to other competitors, she is a disgrace to the Dis-chem brand, and i wonder how many customers have left the store unhappy because of her also the management level of disciplined is questionable in this regard

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COMPLAINT #11582 - Customer Service Issues
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